Shipping Policy

Last Updated: 31/01/2025

Thank you for shopping with ORẸMRẸ! We strive to provide efficient and reliable shipping services to ensure your luxury candles and home fragrances reach you in perfect condition. Please review our shipping policy below.

1. Order Processing

Orders are processed within 2 business days (excluding weekends and public holidays) after payment confirmation.
You will receive an order confirmation email once your order has been placed.
A shipping confirmation email with tracking details will be sent once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Domestic (Nigeria): 3 to 7 business days
Delivery times are estimates and may vary due to unforeseen circumstances.

3. Shipping Methods We partner with reputable courier services to offer various shipping options, including:

Standard Shipping

Available shipping methods will be displayed at checkout based on your location.

4. Shipping Address & Changes

Please ensure your shipping address is accurate at checkout. ORẸMRẸ is not responsible for lost or delayed shipments due to incorrect addresses.
If you need to modify your shipping details, contact us within 12 hours of placing your order.

5. Delays & Lost Packages

While we strive for timely delivery, delays may occur due to factors beyond our control (e.g., weather, customs, carrier issues).
If your order is significantly delayed or lost, please contact us at info.oremre@gmail.com for assistance.

6. Damaged or Missing Items

If your order arrives damaged or with missing items, notify us within 7 days of delivery with supporting photos.
We will investigate and offer a replacement or refund where applicable.

7. Returns Due to Non-Delivery

If a package is returned to us due to an incorrect address or failure to collect from the courier, customers may be responsible for additional shipping fees to reship the order.

8. Contact Us For any shipping-related inquiries, please contact us at: info.oremre@gmail.com

Thank you for choosing ORẸMRẸ!